What is your delivery policy?

Samsonite strives to deliver your order within the delivery timing listed. Please note that the expected delivery time is at our best approximation and will vary with circumstances such as online security checks, delivery restrictions, payment and stock availability.

The actual time of deliver will also be subject to the delivery schedule of the 3rd party logistic provider (“3PL”) engaged by Samsonite which may be changed from time to time by the 3PL without any prior notice.

Delivery Charges

Delivery rate is calculated based on your location and will be reflected upon checkout.

Samsonite Indonesia reserves the right to adjust the delivery rate without any prior notice.

What should I do if my order hasn't been delivered yet?

If your order has not arrived by the estimated delivery date, please email us at including your contact details and Order ID.

How long does delivery take?

Standard delivery (trackable) for Indonesia orders only. The standard delivery timing taken will be approximately 3 to 14 business days after the order has been placed online. Longer processing time may be required during promotions, holidays, and festive season.